Refund
Policy

You are eligible for a refund under the following conditions:

30-Day Money-Back Guarantee:

• All paid subscription plans are covered
• Request must be made within 30 days of initial purchase
• Applies to first-time subscribers only
• Available once per customer

Pro-Rated Refunds (Annual Plans):

• Available after the 30-day guarantee period
• Calculated based on unused full months remaining
• Must be requested before the next billing cycle

The following are NOT eligible for refunds:

• Renewal charges after the initial 30-day period (for monthly plans)
• Partial month usage (refunds are based on full months only)
• Accounts terminated for Terms of Service violations
• Refund requests made after 30 days (monthly plans)
• Additional usage charges or overages
• Custom enterprise agreements (separate terms apply)

To request a refund, please follow these steps:

Step 1:

Log into your Navlens dashboard

Step 2:

Navigate to Settings → Subscription

Step 3:

Click "Request Refund" or contact our support team

Alternative:

Email us at navlensanalytics@gmail.com with:

• Your account email address
• Subscription ID (found in your billing settings)
• Reason for refund (optional, helps us improve)

Our team typically responds within 24 hours.

Once your refund request is approved:

Credit/Debit Cards:

• Refunds are processed within 5-7 business days
• May take additional 3-5 days to appear on your statement

PayHere Wallet:

• Refunds are processed within 2-3 business days

Bank Transfers:

• May take up to 10 business days depending on your bank

You will receive an email confirmation once the refund is initiated.

It's important to understand the difference:

Cancellation:

• You retain access until the end of your current billing period
• No refund is issued for the remaining time
• Your data is retained for 30 days after expiration
• You can resubscribe at any time

Refund:

• Access is terminated immediately upon refund approval
• Full or pro-rated amount is returned to your payment method
• Your data is scheduled for deletion within 30 days

You can cancel your subscription at any time from your dashboard without requesting a refund.

If you wish to change your plan instead of requesting a refund:

Upgrading:

• Difference is charged immediately
• New features become available instantly

Downgrading:

• Change takes effect at the end of your billing cycle
• No refund for the difference in plan price
• Current features remain until the cycle ends

Consider downgrading if you need fewer features rather than canceling entirely.